Helpdesk Support

 

CONTACT

If you are a home or small business user and have purchased software through the online shop, please see the panel to the right - PLEASE NOTE - The Corporate Solutions Helpdesk is unable to offer support on 'consumer' products.

The Corporate Solutions Helpdesk is manned Monday to Friday, from 8:30am until 6pm. Existing customers can call for assistance on 01962 835001.

ONLINE HELP

Captaris RightFax Knowledge Base Link

The Captaris RightFax Knowledgebase is a database of technical information about all Captaris RightFax products. Inside, you will find information about installation, configuration, and maintenance of Captaris RightFax client and server software.

Please note that using this search facility will take you to the Captaris website. Click here to continue.

 

 

 

Service Packs & Hot Fixes

PLEASE NOTE - Unless otherwise agreed, Avanquest Solutions accept no responsibility for any problems that may occur as a result of using any of the items downloaded from this page. If you are unsure what to do please contact the Helpdesk.

Captaris RightFax v 9.3

Feature Pack 2

This feature pack includes:

• Captaris RightFax Connector for Microsoft Exchange 2007
• Support for Captaris RightFax client applications installed on Microsoft Vista 32-bit operating systems
• Support for Microsoft Office 2007 file formats (Word, Excel, and PowerPoint)
• Support for Internet Explorer 7 for RightFax client applications
• Support for Cantata Technology Brooktrout PCI Express (PCIe) fax boards
• Cumulative update that includes all Feature Pack 1 updates and all previous 9.3 hotfixes

Captaris RightFax 9.3 Feature Pack 2 Readme - external link

Captaris RightFax 9.3 Feature Pack 2 - 93MB .exe file

Captaris RightFax Microsoft Exchange Module Guide - 732 KB .pdf file

Captaris RightFax 9.3 Feature Pack 2 MS Exchange 2007 Update - 163MB .zip file

 

Feature Pack 2 - Service Release 3

Captaris RightFax 9.3 Feature Pack 2 Service Release 3 Readme - external link

Captaris RightFax 9.3 Feature Pack 2 Service Release 3 - 35.03MB .exe file

 

Admin Utilities

Captaris RightFax 9.3 Admin Utilities Readme - external link

Captaris RightFax 9.3 Admin Utilities – International Version - 40.5MB .exe file

 

Captaris RightFax v9

Service Pack 2 - This Service Pack replaces Feature Pack/Service Pack 1 and is required for all Captaris RightFax 9.0 systems.

Installation instuctions and details on the software fixes (opens in a new window) - Captaris RightFax 9.0 Service Pack 2 README

Service Pack 2.0 International Version - Download 165.7MB Zip File - Click here

 

Captaris RightFax v8.7

Service Pack 3 - This includes various software 'fixes' and additional Brooktrout fax board support for Captaris RightFax v8.7 ONLY.

Service Pack 3.0 International Version - Download Zip File - Click here

 

Text Message Server v6

Service Pack 1 - This service pack contains a number of fixes. IMPORTANT - Do not install if you are not running v6.0.

Service Pack 1.0 - Download Zip File - Click here

 

 

 

More information

Please click here for more information about our support options. Alternatively you can call us on 01962 835053 or email sales@avanquest.co.uk.