Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1

January 2010 sees the release of Open Text Fax Server (formerly Captaris RightFax) 9.4 Feature Pack 1 and Microsoft 2010 integration.

The feature pack is a cumulative update for software fixes. It also includes a number of enhancements. These include:

• Operating System Compatibility Updates
  > Windows 7 client support (both x86 and x64 installs)
  > Support for Windows Server 2008 and 2008 R2 x64 systems
• Product Activation and Licensing
  Product Activation is required with Feature Pack 1. If your Open Text Fax Server, RightFax Edition Version 9.4 installation has not yet been activated through the Product Licensing Utility, you must activate it before installing Feature Pack 1
• New Fax Server Integration for MS Exchange 2010 Unified Messaging
  Inbound-only fax handling for Exchange 2010 Unified Messaging installations without the need for the Fax Server Connector for Microsoft Exchange
• Fax Server Connector for Microsoft Exchange Update
  Full featured inbound and outbound fax for Microsoft Exchange 2010 and continued support for Microsoft Exchange 2007 and 2003
• Microsoft SharePoint 2007 x64 Support
  Support for installation of the SharePoint Connector on x64 Microsoft Office SharePoint Servers
• Enhanced Voice Functionality
  Human answered fax and dual-tone multi-frequency (DTMF) routing is now supported with Fax over IP boards and SR140 transports

As Open Text is a certified Microsoft Fax Partner Solution, Fax Server 9.4 Feature Pack 1 now offers support for inbound faxing with Microsoft Exchange 2010 Unified Messaging without the need for the Fax Server Connector for Microsoft Exchange.

With Fax Server and the Connector for Microsoft Exchange, Open Text helps to provide a seamless integration with Microsoft Exchange 2010.

This integration provides customers with a rich set of inbound and outbound fax capabilities, allowing them to:

• Optimise IT Infrastructure Investments
• Support Compliance and Security Mandates
• Control Costs Through Resource Consolidation

*Please note that Server-Side Application document conversion is not supported on Windows Server 2008 or Windows Server 2008 R2. Security restrictions in Windows 2008 and 2008 R2 have affected Server-Side Application document conversion on those systems. For Server-Side Application document conversion, set up a remote WorkServer running Windows 2003 (x86) for document conversion.

Open Text Document Server, Alchemy Edition 8.3 Service Release 4
In December 2009, the latest edition of Open Text Document Server, Alchemy Edition (formerly Captaris Alchemy) was released. This updated the software to version 8.3 Service Release 4. With this latest release, Document Server is now supported in the latest Microsoft operating systems, including:

• Microsoft Windows Server 2008 R2 (32 and 64 bit)
• Microsoft Windows 7 (32 and 64 bit) for Alchemy clients
• File connector on Microsoft Windows 7

The service release also contains a number of enhancements. These include:

• Alchemy Web Parts support on MOSS 2007 (32 and 64 bit)
• Alchemy Web with customizable profile columns
• Enhanced Library Services performance
• Alchemy support for VMware virtualization
• RightFax Archive Link for Alchemy (RALA) with a new licensing model
• Multi-function product (MFP) installer with the primary Alchemy DVD image

In addition, Document Server 8.3 Service Release 4 includes fixes for a number of customer reported issues. Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.

Open Text Workflow Server, .NET Edition 6.5 Feature Pack 2
In November 2009, the latest edition of Open Text Workflow Server, .NET Edition (formerly Captaris Workflow) was released. This updated the software to version 6.5 Feature Pack 2. With this latest release, .NET Workflow Server is now supported in the following environments:

• Server support for Windows 2008 Server (32-bit) and SQL Server 2008
• Client programs now support Windows Vista (32-bit) and Windows 7 (32-bit)
• OLAP cube and Workflow data warehouse now support SQL 2008 Integration Services. Customised and powerful analysis of Workflow metrics is easy to access from SQL Reporting Services.

In addition, several customer reported defects have been fixed as part of this feature pack. Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.

In late 2008, the Open Text Corporation acquired Captaris and the range of products sold by Avanquest including: RightFax, Alchemy and Captaris Workflow. Along with the many benefits this has brought, it has also lead to many branding changes which can lead to confusion if you’ve not come across them until now. All of the key Captaris products now have the following new names:

• RightFax is now Open Text Fax Server, RightFax Edition
• Alchemy is now Open Text Document Server, Alchemy Edition
• Workflow is now Open Text Workflow Server, .NET Edition

The next few posts in the Open Text section of our blog will introduce you to the latest releases for each of the products listed above.

Welcome to the first entry in the Avanquest Technical Blog. I’m David Boothroyd, the Technical Services Manager for Avanquest Solutions, responsible for delivering many aspects of our Services business including the Consultant Team and Service Desk.

Avanquest engages with our customers in many different areas, from supplying software through to full management of complex projects.

Throughout all of this, we deliver solutions based around our key technology partners: Dialogic, Open Text Corporation, Hyland Software, AVST, Neverfail, Abbyy and ReadSoft.

Over the coming weeks and months, this blog will keep you up-to-date with the important developments from these partners and from our helpdesk. We’ll tell you about the latest updates to software, supply Best Practice advice and give you an insight into the technologies that we supply and support.

So, prepare yourself for an avalanche of postings and remember to check back regularly!