Lewis Silkin
10 years of Unified Messaging at Legal Firm
Commercial law firm Lewis Silkin has unified all communications to provide ‘one stop’, real time, IP enabled access to all emails and voice messages for their 260 mobile IT users.
Why did they do this?
- Out of a total of 300,000 emails and 5,000 voice messages received a month, a lot were going to the wrong people.
- Users could not access communications unless they were in the office.
- Admin time was taken up sorting this out, detracting from the real job – legal advice!
Now: Fee earners are able to be immediately notified and access/forward voice, fax and e-mail messages via Outlook from any location – via their Blackberry or any other web enabled device.
How they did this:
- Ten years ago CallXpress was integrated with Lewis Silkin’s Mitel® PBX, Novell’s GroupWise and Citrix.
- Because CallXpress is switch and system independent, Lewis Silkin were able to base all expansion to their Unified Communications on the CallXpress ‘foundations’.
- As the needs of users changed and technology developed, CallXpress was integrated with Exchange 2007 and is now fully IP enabled.
Microsoft Products used:
MS Exchange 2007.
Customer quotes:
“Avanquest have supported Lewis Silkin over the last 10 years to improve and maintain an exceptional communication infrastructure within the practice. Their team fully understand our requirements and have provided a good service from sales through to installation and support”
“Unified Communication is a great asset to the Practice, it is like electricity, it is always there.”
Jan Durant, Director of IT
More information
For information on any of our solutions or products, please call us on 01962 835053 or email sales@avanquest.co.uk.
