Property and Housing
Housing associations and facilities management organisations both have the same goals – improved business productivity and happier tenants/clients.
Ensuring that:
- There is easy access to tenant information
- Rent payments are made promptly and regularly
- Supplier invoices are processed and managed in a timely manner
- Residents and property owners get a quick response when reporting faults and requesting repairs
- Good communications exist between the housing organisation and maintenance contractors
- Tenants are regularly kept up to date with news and initiatives
… will go a long way towards achieving these goals.
Using text messaging to communicate directly with tenants and also to manage the mobile maintenance teams responsible for property repairs is one example of how technology can help streamline the reporting/fixing process and deliver key information.
Easy access to electronic tenancy documents (which can be viewed at the click of a button from any location) improves customer service, reduces call centre expenditure and eliminates the huge cost of storing bulky legacy files.
An e-purchasing and invoice management solution will automate the processing of incoming supplier invoices and other paper based documents – speeding up the payment process and reducing queries for AP staff.
Integrating the above capabilities with your existing Line of Business (LOB) applications helps provide for a seamless and efficient business processes.
Property and Housing Case Studies
Helena Housing
2.25 million tenancy documents scanned, indexed, archived, and available to view at the click of a button, from any location
Click here to view the full Case Study
SGP Property
Facilities management company keeps clients updated with messaging technology from Avanquest
Click here to view the full case study
Signpost
Housing Association improves management of maintenance team with text messaging
Click here to view the full Case Study
St Christophers Fellowship
charity uses SMS to facilitate a private and confidential method of communication between staff and service users
Click here to view the full Case Study
